In this practice we take complaints very seriously indeed and try to ensure that all patients are pleased with their experience of our service. We adopt a nondiscriminatory approach to dealing with patient complaints and treat all patients with courtesy and respect. Our practice is committed to ensuring and safeguarding patient rights. We adhere to The Equality Act 2010. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible.